Inbound Marketing to Ensure Customers Find Your SaaS Business (Part 2)

As the developer of a Software as a Service company, you obviously have put a great deal of thought into your product or products. Even before development began, you thought about what kind of service you could provide, what kinds of companies you could serve, why your product(s) is best for those potential customers.

Now, you need to figure out how you can best reach those potential customers and convince them your SaaS company is the best solution to their needs.

That's where the services of an inbound marketing company can come to your assistance. This is the second part of a two-part blog on how inbound marketing can ensure customers find you in the burgeoning SaaS business. In the first blog, we offered you a primer on inbound marketing that you can find here. In the second part, we will explain how all that hard work you did in development can lead directly to a successful inbound marketing program for your SaaS company.

Who Are Your Potential Customers?

As we explained in the primer, inbound marketing targets potential customers who turn to the Internet looking for your service, generally to solve a need or problem they are encountering in their lives or business. In the marketing field, we refer to this as their "pain point" and address how your product can ease their pain.

The first step in identifying these potential customers is to develop a "persona" so you can target the communication to the appropriate level.

Do you have an accounting software package you'd like to sell to Fortune 500 companies? Or do you have an accounting package you'd like to sell to a mom and pop retail store? Or maybe it's an accounting package you'd like to sell to farmers who spend their days in giant tractors, tilling thousands of acres. Each of these "personas" will respond to different forms and levels of communication.

What if your SaaS idea is something completely different? Maybe you've developed a program that can point avid readers to authors who write similar works and you get a share from each book you recommend through an online bookseller. Or maybe it's obscure documentary films. Or Japanese anime. Again, you are targeting very different "personas" so you need your language to appeal to each of these targets as they search for answers.

The more you know about your potential customer, the better your inbound marketing effort can succeed.

What Are Their Pain Points?

Before you ever developed your software, you had a vision for what it could do and why it could appeal to your customers. You already were thinking about how you could relieve their pain points, whether you thought of it that way or not.

Putting that thought into language that will attract potential customers is the next step to a successful inbound marketing effort. Knowing the language of your potential customers is vital to successfully meeting the ever-changing demands of Internet search engines.

If you're promoting that accounting software to Fortune 500 companies, their CFO is not going to search for "accounting software". She is more likely to search for "ASC 606 compliance" to deal with her latest pain point. Understanding how your best potential customers will speak and search boosts your chances of reaching them in the first place.

Drawing Your Customers into the Funnel

Video Marketing for your Sales Funnel

If you remember from the primer, we talked about how inbound marketing casts a wide net through search engine optimization to ensure your company appears highly in search results. The next step is to make those searches pay off into customers who enter your funnel and become paying customers.

Research now is pointing to the absolute necessity to feature video on your website and in any marketing effort. HubSpot reports that 59 percent of executives would rather watch video than read text; while individual consumers are four times as likely to watch a video as read text about a product, Small Business Trends reports.

The same report from Small Business Trends notes that 50 percent of executives are likely to seek more information about a product or service after watching a video. The same research found 65 percent will visit a marketer's site and 39 percent will call a vendor after seeing a product or service video.

As you can see, you've already done much of the hard work necessary to launch an inbound marketing effort for your SaaS company in identifying your potential customers and their pain points. Contact us to learn how to take the next step in developing a marketing program that will make your company stand out in the crowded field of cloud computing.


Inbound Marketing to Ensure Customers Find Your SaaS Business (Part 1)

You have the idea. You have the expertise to put the package together. You even are entering into one of the hottest fields of business. Now, you just need to learn how to find customers in need of your software as a service company.

Since you're targeting a tech-savvy field, you need to be where they can find you. According to Forbes magazine, public cloud-based business is expected to grow at a robust 19.4% annually with revenues to reach $141 billion by 2019. Those kinds of projections also mean opportunists will be flocking to the field, increasing competition for your business. Inbound marketing is the best way for you to ensure customers find you in the burgeoning SaaS business.

In this two-part blog series, we'd like to give you a quick primer on why inbound marketing can benefit your SaaS company and in the second part start you thinking about how you can stand out to your potential customers.

What Is Inbound Marketing?

Plain and simple, inbound marketing is how you find customers among those who come searching for you. Well, maybe they are not literally looking for you, but they are looking for someone who can do what you do to help them do what they do.

Put another way, your potential customer has a need or a problem, what marketers call a pain point. When they have this pain point, what are they going to do? In today's technological market, they are going to go to the Internet searching for a solution to their pain point. You are the person with that solution, so they need to be able to find you, then believe that you are the best person to solve their pain.

Inbound marketing works by positioning you to be found by the most potential customers who have a similar pain point and need your solution.

How Does Inbound Marketing Succeed for Software Businesses?

Inbound marketing works by looking at your potential customer base with a funnel approach. A funnel is wide at the top and narrows down as it gets closer to delivering the goods where they belong. A funnel approach to marketing is one that casts a wide net at the top where potential customers can learn about you and your service. Once the customers become interested, the marketing becomes more targeted to convince them to advance further into the funnel to learn how your service solves their pain point, ultimately turning that potential customer into a money-paying customer.

Inbound marketers first cast that wide net by ensuring your company is positioned to be found by anyone who has a certain pain point that your company can solve. Inbound marketers do this by understanding your potential customers, knowing their pain points and ensuring when they search for a solution, your business stand out among the search results. This is called search engine optimization.

Because Internet search engines always are trying to give their customers the best results, they constantly change how they judge content to ensure the best results. As a busy executive, you don't have time to keep up with those changes, but an inbound marketing company can do that. Marketers must understand such language as keywords, long string keywords, video matrix, etc. to ensure your content stays at the top of the search engines' results.

Casting the net is just the first part of the inbound marketing approach. The next steps involve capturing those potential customers' attention and convincing them your company offers the best solution to their pain point(s). In the next blog post, we'll talk about how you can help with an inbound marketing campaign by thinking about who your potential customers are and how you can offer them the best solution to their pain point.

Contact us if you'd like to learn more about the intricacies of inbound marketing and how it is the best solution for SaaS companies seeking to expand their customer base.

 


Should You Post Video on Social Media?

As we have mentioned in the past, by 2020 around 80% of Internet traffic will consist of video views. So, when this question arises, it is a little surprising. Wistia broke this query down very nicely with a graphic:

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Yes. Yes, you should.

WISTIA

Wistia, in their usual awesome way, goes on to explain that even small businesses with a single (or no) marketing team should be thinking about social video. They discuss which channels work best for a given situation. We usually recommend to our clients that they use an omnichannel approach to video marketing. Facebook, Youtube, Instagram, Linkedin, Snapchat (sometimes, depending on the brand), and Wistia for hosting videos on the client's site.

Why Wistia? The answer is relatively straightforward: Wistia is a subscription platform that doesn't rely on ad revenue as its business model. So what does that matter? Well consider that Youtube is interested in serving you ads and keeping you on Youtube. That is how they make money. That's why they continue to suggest additional videos to you, so you keep watching cat videos for as long as possible. The longer you stay, the more ads they can serve.

YOUTUBE

However, Youtube has its place in your video marketing mix. Consider Youtube as a top-of-the-funnel channel. You can utilize it for educating your market and reaching new viewers. By answering questions that your future customers are asking through educational and entertaining video, you are likely to gain trust while building authority in their perception of your brand. You then have an opportunity to drive that viewer to your site and continue the relationship through lead generation tools.

FACEBOOK

Facebook is similar in being ad supported. Facebook has become the ever-present social network in most of our lives. Video views make up more than half of Facebook use, so it is a no-brainer to publish your videos there. Similar to Youtube, you may consider Facebook a top-of-the-funnel channel. However, Facebook is unique in that once you gain a follower, you can continue to nurture that relationship through social interaction. So the social network can work throughout the sales funnel, but you should always focus on driving traffic to your site. Your goal is to own the interactions and move prospects through your funnel with videos that target viewers at each stage of their buyer's journey.

If you have questions about how to use video at each stage of your sales process, please drop us a line. We are happy to help!


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Gym Marketing & Customer Retention: Keeping Members to Build Your Business

Gyms work to retain members, and fighting the "member churn" of people who come in and move out after a few weeks or months is a constant struggle. You work hard to develop a positive gym community and retain your members, but how do you grow your membership, and create a place where members are eager to evangelize on your behalf, to share that perfect spot to work out with their friends, co-workers, and family members? Is your gym membership retention where you want it?

Writing in the Harvard Business Review, Peter Bregman recounts a bad experience that he had with a gym membership from an expensive gym facility. He had a critical insight about his experience, and his gym treated him that applies to nearly any gym:

"My gym made a critical mistake — it treated me poorly. After that incident, my feelings about the gym changed dramatically." In a luxury business, it does not take much to make someone resent the fees he pays. Moreover, once that happens, the business dies.

It seems clear from Bregman that keeping a customer means building a positive relationship with him or her. While he does not name names in this article, you can bet that he told his friends and family about the outrageous way he felt that his gym treated him, thus poisoning any chance this gym had with attracting these people as new customers.

This is the essence of two suggestions given by Athletics Business in a recent article on gym membership retention. The key to retention is in two areas: 1. Being proactive in reaching out to members, and 2. Creating fun and focused spaces for social interaction.

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Retaining Members Means: Reaching out to Members!

Keeping a gym member is easier than finding a new one. To make sure that you keep those members that you have, you must also ensure that you remain in contact with them. Be willing to reach out to members who have gone recently inactive. If you have not seen a member within 21 days, consider contacting them to find out what's been going on in their lives that kept them from working out recently. Knowing that an individual member matters on a personal level can help retain that customer.

Beyond this, be sure that you and your staff are always prepared to deal with problems customers have, and that you make yourselves available to your members. Particularly important in smaller gyms, showing that the owner and the staff use know the facilities and clearly care about their customers goes a long way to making gym members feel connected and relevant to the gym community.

For many people, a gym is a social meeting space, where friendships and relationships outside of work or family take place. Owners and gym employees should engage with whatever community they serve to encourage these social bonds. The simple action of front desk staff greeting members and, whenever possible, knowing them by name, can go a long way to making new members feel welcome, and to help integrate them into your gym's fitness society. Sharing pictures and videos of member's exercise successes -- a photo of that successfully completed early morning spin class, a video of that weightlifter setting a new PR, that picture of the Tuesday afternoon swim aerobics class members smiling and chatting with each other -- on an official Facebook page or Instagram allows your members to share their positive gym experiences with friends and family, and helps your community to grow outside the physical walls of your business.

Creating Active Social Communities Inside the Gym Matters!

Larger gyms may have dozens of themed classes that meet in a week, smaller gyms may have a few personal trainers that work with small groups, but whatever the setting and whatever the size, your gym can benefit from fun, interesting exercise groups for members to join. Not only will your members be building muscle, but they will also be building interpersonal relationships with other members and with the staff member in charge of the group. When exercise becomes a physically challenging social activity, it becomes natural for your customers to want to include their other friends in their early morning spin class or evening boot camp.

Even helping to organize informal groups not run by a personal trainer or other staff can help to foster this sense of community. People in a new gym in a new town will often be looking for a workout partner, someone they can meet with regularly to get encouragement and inspiration from, as well as someone to vent their workday frustrations to. Facilitating a workout partner search for new members, or going the extra step to introduce new members to other members with similar exercise interests can plug newcomers into your existing gym social structure, making them more likely to stay in the long run.

Successful gym marketing starts with establishing positive relationships with your members. The more they want to go to your gym, the more others will want to go with them. Let Harness help you create a supportive, reaffirming gym culture. Contact us today to find out more.


Five Tips for Efficient PPC Management

PPC, or pay per click advertising, is a mainstay of effective internet advertising that has benefits for the advertiser and the advertisement host alike. Under PPC, advertisers only pay for each click an ad receives. While sites hosting the ads receive payment based on the frequency of clicks. This process helps hosts gain revenue that is tied directly into audience response to the ad while helping advertisers limit ad expenditures to only those ads that get results.

However, to make the most of your PPC advertising, you need to keep a few simple PPC management rules in mind:

PPC BUDGET

Not all search engines were created equally and should not be budgeted equally. An ad hosted on Yahoo will almost certainly not get the same number of clicks – or eyes – as the same ad on Google. Why is this important? When allocating funding for your ad program, you need to take this into account when determining which service will give you the greatest return on your advertising dollar. For instance, if you are running an ad on Yahoo and Google, don’t split your budget 50-50 between the sites. Your budget should reflect a realistic idea of how much cost each site will incur for the campaign. Realistically a 30-70 split should be more appropriate but will vary based on the quality or appeal of the actual ad and how efficient your search engine optimization (SEO) has been set up.

Allocate budget based on hard numbers: A corollary to the point above is to let actual conversion numbers guide your PPC advertising budget. Allow enough budget flexibility that if you see that one campaign is working better than another that you can direct more resources to that ad or ad campaign. However, all budget decisions made after a campaign is launched should be based on hard market analysis, not on gut feeling or personal preference of one site over another.

 

PPC CHALLENGES

Be realistic about the challenges facing PPC advertising: Your PPC program is only as good as the management of your PPC program. There are some pitfalls that good PPC management can mitigate: rising cost of PPC due to increased competition and cost per click; managing hundreds if not thousands of keywords; the challenges of creating PPC advertisements that work in mobile browsers; and the ongoing battle with ad-blocking software. A professional, full-service digital marketing agency can help you overcome these hurdles.

PPC ANALYTICS

Campaign Analytics is your friend: Many services such as Google AdWords can deliver very precise statistics regarding the efficiency of your campaign. Need to know which keywords are the most efficient? What time, the day of the week, or day of the month does your ad drive the most clicks? These services can extract this data for you so that you can fine-tune your ad campaign to deliver the most clicks at best time for your business – and your budget.

PPC KEYWORDS

Don’t be afraid to narrow your niche to drive the right customers to your site: Few things irritate potential customers – and cost you lost PPC dollars – quite like a misleading ad word or SEO term that drives customers to an advertiser that is not what they seem. For instance, if your specialty is electric guitars, resist the urge to push just ‘guitars’ as a keyword. Customers looking for acoustic guitars will quickly flee your site, while you will be left holding the bag for wasted ad clicks. Ineffective PPC is a waste of the customers’ time and your resources.

At HARNESS, we offer a full range of digital marketing services designed to drive your business to the next level.

Contact us today to put our professional, full-service digital marketing experts to work for you to create the captivating content that you need to engage your customers.


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The Best Gym Ads

The Best Gym Ads

In our work creating gym marketing campaigns for our clients, we have been crawling the web looking for the absolute best ads ever produced for fitness centers. We are really proud of the list we have come up with, and were honestly shocked at some of the not-so-successful (read: bad) gym ads we encountered. These ads represent the best of the best in terms of visual design, emotional appeal, market positioning and humor.

Company:  Ascent Protein

Agency: TDA Boulder

We love this ad because it doesn’t hit you over the head with its message.  It’s a very clever way to connect with the pride gym goers have in waking up early.

Company:  Gold’s Gym

Agency: Taejun Park: School of Visual Arts

This ad is not only incredibly visually clever, but it is more impressive because it was made by students!  The creativity they displayed has to be contrasted with some of the cringe worthy Gold Gym ads in the worst ads section.  Maybe Gold’s should stick to hiring students.

Company:  Yo BK Yoga Studio

Agency: J. Walter Thompson New York

The idea of fat melting away to reveal a new person underneath is not a new one.  But combined with an excellent illustrator and a great Yoga pose it certainly feels like one.

Company:  Equinox

Agency: Wieden + Kennedy New York

I have to admit that I don’t understand every ad in this “Commitment” series.  But they are all undoubtably visually striking and very hard to forget.  Some of the ads are a little risqué so check them out at your own discretion.

Company:  Olympia Gym

Agency: Rediffusion Dyr

If this ad is depressing you, wait until you see the rest of this series.  While these ads might not be “fun”, they are certainly some of the most emotionally powerful advertisements that we came across.

Company:  Power House Health Club

Agency: Euro Rscg Delhi

While I’m not sure these Gym ads don’t have some question marks regarding intellectual property, its undeniable that they provoke an instant reaction.   Its not all about surprise with these ads however, as they are funny and tell a story that might resonate with many people about reality vs expectations.  For a certain psychological profile I feel these ads could be highly motivating and funny.  The rest of the ads in the series are just as good. (Fat Superman) (Fat Spiderman)

Company:  Power House Gym

Agency: Savannah College of Art & Design

The genius behind this ad is the carefully placed interaction with the outside environment.  This is extremely difficult to do, and when this technique is attempted it almost never comes out this well.

Company:  Pole Dance Studio

Agency: Unknown

This ad is hilarious, but appropriate in so many ways.  Making an ad that works on a pole cannot have been an easy challenge, and it is awesome that they were able to communicate effectively and then ad the joke.


Differentiation-in-the-Fitness-Business

Gym Marketing: 8 Fun & Engaging Campaigns To Implement

In this gym marketing guide, you will learn about 8 fun and engaging gym marketing ideas to implement in your marketing strategy. From video marketing to tips on calls-to-action, we have tips on how to attract and retain new members.

Gym Marketing: How do you Attract New Members While Maintaining Current Members Engaged?

This is the number one challenge of any business. What is the secret to attracting prospective customers? The good news is that getting in front of your ideal customer has never been easier.  However, you first need to determine which type of content your customers may be seeking and how they are searching for that content. In order to accomplish that, you start with a goal.

Just like when you are working out, you always need a goal. Are you looking to increase gym members? Develop a brand awareness? Or engage and retain your current customer? Setting goals for your campaign will help you define the scope of the campaign and the target audience.

With that understanding, check out these tips below and think about how they will help you to work toward your marketing goals. Need some ideas for goals? Some of the goals that we typically define with our gym clients include attracting new members, differentiating the gym from competitors (think about what makes your gym culture different), and current member retention.

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Here are 8 marketing tips, including video marketing ideas, to help you get started:

1. Video: Workout of The Week

It is the perfect way to engage those customers who are looking for fun workouts. Start this campaign at the beginning of the year, when fitness resolutions are at their highest. Then give your audience a timeline and goals with each video to motivate them to keep watching. If this campaign is set up to attract new members to your gym, then the videos in this series should be hosted by one of your instructors in order to establish his or her credibility with the audience. By interacting with these videos, future customers get a preview of the level of competence of the coaching staff as well as the overall cultural tone of the gym. 

2. Tips To Improve Fitness

We all had to start somewhere. One of the secrets to retaining members is focusing on education. Share the secret sauce. You gain nothing by keeping your vast fitness knowledge to yourself. The most valuable application of that knowledge is to freely share it with your members in order to ensure they get the most out of each visit.

For instance, create videos that demonstrate proper form for each exercise. Get new members jump started by offering tips and workout programs to keep them motivated.  This campaign will aim to improve your check-ins, and grow your memberships.  

3. Membership Sale and Specials

Run a promotion for the first 25 people that visit the gym that day. The promotion depends on your monthly membership cost and the special you decide to run. For example, you can run 40% off memberships for the first month, or a particular dollar discount on a membership, classes, or gear (if you sell gear in a house). Evaluate your membership cost and provide a unique offer that will get people in the door. While we understand that cutting into your already tight margins is a difficult decision, the goal of this is to create new members. Once you have them in your system, you can focus on retaining them at full price.

4. Free Technique Workshop Once a Month

Use your website to create a landing page where non-members can sign in with their email to gain access to a free video with one of your instructors teaching a particular exercise. While you at first at seems you are giving away free instruction, you have the visitors' contact information (especially email) to continue to nurture the relationship over time. It will provide you with a nice segmented list of customers who are interested in learning more.

These customers have entered the buyer's journey within your sales funnel. They are in the "Awareness Stage." You need to provide them with the answers to the questions that first brought them to your site. From there, you provide content that moves the buyer through each of the stages to the "Decision Stage" where they become a customer.

First, they have to feel like they fit in to your community. Second, they need to understand the type of workouts your members perform. Finally, they need to know what makes your gym different.  This effort might seem like a lot of work for the gym, but it makes the difference between customers that are generally interested in fitness and wanting to sign up on the spot (by continuing these efforts you create advocates that send endless referrals your way). If they do not sign up right away, do not worry. You simply need to continue nurturing the relationship and stay consistent (without harassing or being annoying).

5. Offer a free class for new check-ins via Yelp or Facebook

According to Time.com, Americans check their mobile phones around 46 times per day, so why not take advantage of that and provide a free pass to new check-ins on Facebook and Yelp.  Promoting this offer on Facebook via an ad that targets mobile users will work to drive them down the sales funnel, ideally converting to become a member. Most people feel motivated and excited to workout at the end of a fitness class, and will be ready to take action right then. Moreover, you are able to get all of the referral traffic from that user's network as her check-in will show to all of her friends and family.

6. Free guest passes for a Google or Yelp Review

Google reviews look good when people are searching for a gym, and they also help your business rank higher in local SEO!  Even further, it influences the customer's decision to join. If you are short on Google or Yelp reviews, encourage your members to leave you reviews by providing them with a free 5-day guest pass for a friend.  This campaign will attract new business to your gym by giving new customers a taste of the culture and expertise of your staff.

7. Feature a Gym member

Featuring a member who works hard to reach their goals will inspire the rest of your members to maintain their efforts and work toward their goals.  A monthly or weekly member feature will serve as a motivation to keep guests checking into the gym. This campaign can also be featured on the website, and all social media profiles. Members will be encouraged, and happy to be part of a community that motivates them to do better.

Gym marketing strategies are not only about attracting new members but retaining current members as well. Customer retention is less expensive than acquiring new members, and more profitable over time.

8. FAQ and Unique Content Via Live Video Or Blog Post

Answer frequently asked questions on your website or through live streaming on your social media channels. Not only will these posts help with current members by reinforcing your expertise and educational culture, but it will also create a resource for your members to turn to for information. You can also create short videos answering these questions and post them on channels like Facebook, Youtube, and Instagram. This is especially ideal for gyms that have a lot of technical workouts and machines where precise movements are essential to complete the workout.

FAQs are not the only questions to answer. You can also do research on keywords and most searched questions online, and answer them via a blog posts and video to attract more traffic to your website.  Members and non-members will have a resource of information that will help them take full advantage of the gym. This type of content also helps your website to rank for more keywords. Providing consistent, valuable content that is SEO-optimized will get more people to your site and in your doors.

Bonus Tips For Gym Marketing

  • Do not forget to include a call-to-action at the end of these videos and blog posts to capture information and use it to build an email list. This email list can be used to send valuable content via email and transform non-members to members.
  • An important to remember not try to sell, rather provide value, in order to help your audience reach their goals.  This approach will set you apart from your competition who do nothing but promote.

Facebook Offers Ads Changes September 2016

Facebook Offers Ad Changes

Facebook recently revamped its “Offers’ program, now allowing retailers to offer coupons for discounts that are redeemable in-store or online for e-commerce platforms such as Shopify. Originally launched in 2012, Offers hasn’t had the success that Facebook originally intended. That is especially true when compared to its mobile ad platform that accounts for 84% of the organization’s revenue.

So what Do Facebook Offers Ad Changes Mean To Marketers?

Well, everyone obviously loves to find a bargain, and as advertisers do more to stand out they use discounts and promotions to attract new customers. Further, the end-user wants to be able to easily redeem these offers anywhere, and this new addition to the Offers program makes that easier for them to do so.

As mentioned above, there are two types of offers (in-store and online), which can be shared in two ways: either promoted with an ad or organically with a post on the retailer’s Facebook page. Ads will appear in the Facebook feed by making use of the social networks targeting tools pushing the offer to those most likely to purchase.

Do the new Offers additions work?

While we need more data to determine the true viability of these ads, preliminary information points toward success. Testing the revamped ads, online retailer Maurices saw a 31% increase in return on advertising spend. By promoting a $15 discount, the retailer was able to capture a wider audience and turn those users into customers.

Facebook is also offering a new, dedicated offers tab that allows users to view current and past offers in a single location on the business page. Users can also access all of the offers that they have claimed by viewing their bookmarked offers. Additionally, Facebook will serve helpful notifications regarding offers that have been claimed but not yet redeemed by the user in order to push them further toward making the purchase.

In the future, Facebook will allow discrete codes for different users or groups so that a business can segment its followers. For instance, if a certain group is more likely to purchase high ticket items then the retailer would interact with them different regarding offers. The new Offers are currently available.

Check it out and let us know what you think!

 

 


Climbing Gym Marketing: Turn Buyers Into Loyal Customers

Community building and goal programs are a fun climbing gym marketing strategy that both support current customers and turn day pass buyers into loyal customers. There's a lot of room to be creative in a program like this. Start by encouraging your employees to get involved. If they are excited, you'll soon find your customers following a suit.

Here are 4 steps to creating a climbing gym goal program:

Climbing Gym Marketing: Turn Buyers Into Loyal Customers

1. Climbing Gym Marketing: Get Started

Your first steps are to name your program and announce it both in-house and through your outbound marketing channels. Come up with a fun hashtag to promote on social. Then, print paper flyers, post notices around the gym, send an email to your segmented email list with all details to prompt customers to take action.

2. Foster Healthy Community Competition

Dedicate a wall or poster board to the program, and incorporate a way to show your climbers' progress. A 'mountain to climb' is a simple metaphor to turn into an image and makes it easy to post goals at different levels on the mountain. Give members cutouts to write their name on, or use photos, and pin them on the board at the appropriate levels. Including an 'encouragement' section where climbers can write supportive messages and tips keeps things fun and upbeat.

3. Create a Reward Based Goal Structure

Set and post goals based on beginner, intermediate, and advanced climbing levels. Or consider creating a personalized goal program for customers taking classes or working with trainers. Once a goal is met, reward your climbers with a small gift or a one-time discount. Depending on your gym there are so many fun prizes to offer, from power bars to water bottles, merchandise and membership fee discounts, even having their photo posted on a program wall or being featured in a social media post. Mix up discounts and gifts at varying goal levels to keep your climbers motivated.

Depending on your gym there are so many fun prizes to offer, from power bars to water bottles, merchandise and membership fee discounts, or having their photo posted on a program wall and getting featured in a social media post. Mix up discounts and gifts at varying goal levels to keep your climbers motivated.

4. Spread the Word Together

Now that you've created your program, it's time to encourage your members to share with their online community. All social posts, e-communications, and printed material (like signs, brochures, posted charts etc.) should include your gyms social icons and the program hashtag with a call to action.

Your website and appropriate digital advertising should clearly display easy ways to share information about the program, celebrate when goals are met, and encourage other program participants. Most importantly, keep inspiring your customers to push themselves and have fun!

Need a little more help devising and implementing your marketing strategy? Get in touch with HARNESS here.


Climbing Gym Marketing: How to Get Climbers Offline and Into Your Gym

Climbing Gym Marketing and social media marketing is easy, right?  Put up a Facebook page, pin a few items on Pinterest, or put pictures of your facility on Instagram, and anyone who sees your social media presence will come right in. While social media marketing isn't quite that easy, it is a relatively simple way to create an opportunity to interact with potential members. It's the personal interaction that will ultimately get your online followers off the internet and into your climbing gym. Here are a few ways you can use social media to convert followers into loyal members.

female rock climber climbs on a rocky wall

Pin it to Win it

If you have a Pinterest site with followers, your pins are being "liked" and repinned, you might be wondering how to turn this into more members for your facility. Try a "pin it to win it" contest. Pinterest contests are a great way to get potential members to interact with your pins, and make the decision to join your gym.

Facebook Challenge Groups

Challenge groups on Facebook have become really popular, and they are a great way to get and keep people engaged for a predetermined time period. Offer a 30-day climbing challenge to encourage people to come into your gym to complete challenge tasks. You can assign point values for tasks, and the points go towards entries to win prizes.

Cross Promote On Instagram

Instagram is a great way to showcase your gym and its features, as well as show how much fun members are having while there. It's also a great way to team up with other local businesses to generate more traffic for everyone, and increase your membership. By joining forces with other businesses, you are getting your gym noticed by people who are already spending money elsewhere. Cross promote with a local sporting goods stores, health food markets, yoga studios, or massage parlors to catch the interest of people who are already interested in health and fitness, and may be more likely to take action, and join your gym.

Social media marketing offers limitless opportunity when it comes to being creative in your marketing. Contact us for more ways to use it to build your business.