7 Tips To Follow Up With Convention and Trade Show Leads
So you and your team committed the time and financial resources to prepare and attend a convention or tradeshow. You met many interesting prospects that are a perfect fit for your product or service. If you have done this before, then you know how important it is to remember every detail of that conversation to personalize your follow-up. Unfortunately, this is something that many salespeople ignore or put off until the details have faded from memory. It is those details that allow a salesperson to personalize the subsequent exchanges following the show. Don’t you just hate those cold post-event emails with no personalized context? Read on for a few tips on how to follow up with leads.
BE ORGANIZED
Gathering business cards is better than nothing, but it may not be enough of a trigger to remind you of who a future customer is and why you want to follow up with them. Before the trade show, create a Twitter list for the event, and add all of your new contacts to the list by following their Twitter account. Search for hashtags related to the show and follow people you may not have met, but would like to. Also, take pictures of the people you meet at the show (with their permission, of course) when the opportunity allows. Later, you can add the photo to your CRM, and it will help you remember who they are and what you talked about.
FOLLOW-UP
Prepare your new contacts for future connection by telling them that you’ll follow up. Give them a date and a time of when they can expect a call or an email from you. It could be something as simple as “When I get back to the office, I’ll make sure and get that information to you.” This will make you accountable!
SOCIAL MEDIA
Social media is a great low-pressure platform to nurture your new business relationships slowly. Say you met someone that you would like to stay connected to, but during the conversation you didn’t get a chance to set a time for follow up. Social media is the most natural medium to keep up with that contact and continue the conversation. Going back to the Twitter list. Hopefully, you’ve already added your contacts. Send out a message saying, “It was so nice meeting you; I can’t wait to continue our conversation on XYZ!” Now they are expecting your follow-up.
Another good low-pressure platform is LinkedIn. Invite them to connect on LinkedIn, and making sure to send a personalized invitation that includes a reminder of how you met. Also, make sure to interact with their activity on LinkedIn, Twitter and elsewhere. Share their company’s content when possible, and tag them to make them aware (and appreciative).
Facebook, on the other hand, is a bit more personal. If you are not able to find a contact on LinkedIn or Twitter, send them an email and invite them to connect with you through your personal Facebook profile. If they have a Facebook business page (most companies do), follow them and engage with their content on there. Instagram is also a perfect place to nurture a relationship. Before the event, search for applicable hashtags targeting the show or the industries as well as the businesses that will be at the event. Follow their account, and make sure to also comment and like their content shared on the platform.
Send an email a day or two after the conference. You don’t want to wait too long. During these events, you meet a lot of people in a short period. So you want to make sure that your name and company are not forgotten after the show. Remind your contact how you met and mention a key highlight or two from your conversation. If you can think of anything that might help them (a tool, app, blog post, ebook, or even an article on a 3rd party periodical), make sure to pass that along. You can even ask them about that trip they mentioned or about that school event their child was attending. The more personal you get, the closer the relationship feels. People appreciate it when you show them that you care by remembering details of your conversation.
CALL
If a contact gave you their phone number, and you mentioned that you would be following up with a call then do it. They are expecting you to. If you catch them at a busy time, make sure to schedule another call before you hang up. Also, don’t follow up first thing on Monday, give you contact some room to breathe after the show.
IN-PERSON
If you’re in the same geographic area, and your contact is aware that you will be stopping by, visit them and drop off additional information and maybe an invitation for coffee or lunch for another day. Respect their busy schedules, but show some initiative and take advantage of your proximity if you want to connect. They will not forget that you stopped by the office.
FOLLOW-UP SOME MORE
If you tried all the above and you were not able to get a hold of someone, don’t give up that easily. There are two possibilities: They are uninterested in continuing the conversation at this time because of a lack of a current need for your product or service, or they are busy and could not find a chance to talk. Make sure to create a monthly, rhythmic follow up with these contacts and remind them of you and your business. Eventually, your business will be on their mind whenever they need your services or product. At this point, your name and your contact info will be easy to reach, and they will turn into a customer when the time is right.
